COMPANY SPOTLIGHT: Excellent Customer Service
Excellent customer service should be the status quo but unfortunately, in our world today, it is not. Whether positive or negative, customer service is what makes an experience memorable. A patron with a positive experience wants to share it with others and are more apt to become a repeat customer. Good customer service can also be what makes a business shine among its competition and can have a direct impact on its traffic and sales. Thus, I am a firm believer that good customer service should be recognized. Vermont Tent Company gave excellent customer service a couple months ago.
I was working with them on two different events. The commercial event consisted of needing a walled white tent, two banquet tables, and white folding chairs for a local organization’s breakfast meeting on site at our Cottonwood Crossing development that is being constructed. (For more information on this meeting and pictures, see the blog post here: http://www.omegarealtyvt.com/news/breakfast-at-cottonwood-crossing/.) This event was pretty simple and straightforward. Everything was settled in advance. They gave great direction about how they would execute the delivery and pick up of the items as well as what their services included and what they would need us to do.
The private event was my nephew’s graduation party. My sister asked me to help and I was happy to. After presenting several ideas to him, my nephew decided that he wanted a “fancy barbecue”. He wanted plenty of space outside for guests to socialize, eat, and play sports. And if we could get it a notch higher on the “classy scale”, that would make it different from any old cookout. That sounded simple enough. However, quite a bit of thought and research had to go into the planning. Emily at Vermont Tent was very helpful in explaining: what type of tents they had available, sizes and costs, the particulars of its set up. We also had to figure out whether their truck could even drive the tent to the event site across a small, rickety bridge had a size and weight limit. In the end, we only ended up renting 17 white cotton tablecloths (because you can’t have a fancy barbecue without them). Emily was still helpful and very patient as we tried to figure out what size would work best for large, wooden picnic tables. When I picked up the tablecloths, everything was well organized. Their showroom sparkled as a consultant walked around with a client. The tablecloths were given to me folded neatly, individually hung on hangers, and bagged to remain clean. I was in and out in 10 minutes. My event was successful and my nephew was happy. All I had to do with the tablecloths was fold them up in the two large laundry bags they gave me and drop them back off the next day. I am very thankful to Emily for her patience in dealing with my multiple emails and phone calls. Vermont Tent supplied equipment for my wedding 15 years ago and I had nothing but a positive experience with them then. I am a repeat customer and a happy one at that.
Vermont Tent Company now resides at its new and expanded location at 331 Sunderland Way in Essex Junction, Vermont. Feel free to check out their website and daydream about what your next big event could look like! http://www.vttent.com/